Ready to wear units, bundles, closures/ frontals ship within 1-3 business days from your order date. Custom made units ship 7-14 days from your order date. Orders are not processed on Sundays and/or major holidays. Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to products, shipment methods, addresses, cancellations, etc.

After receiving a tracking number via email, shipping activity will become available after 24hrs. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 917-459-7569.

If your package does not successfully deliver and is sent back to Bev & Co. Luxury Hair, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Bev & Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments.


Payment Terms

We accept most major credit cards. Payments can be made via PayPal, Shop Pay, Klarna, Afterpay, and Affirm. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Bev & Co. reserves the right to request additional payment and shipping verification after an order is submitted.